Account Coordinator

**Hard Skills**

- Campaign Management & Execution

- CRM & Marketing Automation (HubSpot, Salesforce)

- Data Analysis & Reporting (Excel, Tableau)

- Content Coordination & Media Planning

- Contract Negotiation & Budgeting

- Adobe Creative Suite (InDesign, Photoshop)

**Soft Skills**

- Excellent Communication & Interpersonal Skills

- Critical Thinking & Problem Solving

- Multitasking & Time Management

- Adaptability in Dynamic Settings

- Client-Centric Mindset

*Senior Account Coordinator*

**BlueWave Marketing Agency** — New York, NY

June 2022 – Present

- Managed over 20 client accounts in the digital marketing space, ensuring timely delivery of campaign assets and exceeding client KPIs by 15% on average.

- Prepared comprehensive weekly status reports, translating complex metrics into actionable insights for clients and internal teams.

- Coordinated cross-departmental efforts with creative, media, and analytics teams to execute campaigns on schedule and within budget.

- Developed onboarding protocols that reduced new client setup time by 25%, improving overall onboarding satisfaction scores.

*Account Coordinator*

**Innovate Digital Solutions** — Brooklyn, NY

August 2019 – May 2022

- Supported account managers in executing multi-channel marketing campaigns, handling client communications, and monitoring campaign performance.

- Facilitated communication between clients and creative teams, ensuring feedback was incorporated seamlessly and deadlines were met.

- Utilized CRM tools to track client interactions, maintain accurate records, and identify upsell opportunities, leading to a 10% increase in account renewals.

- Led quarterly review sessions with clients to analyze campaign results and recommend strategic adjustments, resulting in increased client retention.

*Junior Account Associate*

**NextGen Communications** — Jersey City, NJ

July 2018 – July 2019

- Assisted in campaign planning and execution, managing scheduling, content approvals, and logistics.

- Maintained project documentation, contracts, and invoicing using project management tools like Asana and Monday.com.

- Coordinated internal team meetings and prepared presentation materials for client pitches.

**Bachelor of Arts in Communications**

New York University, New York, NY

*Graduated: 2018*

- **Certified Digital Marketing Professional** — Digital Marketing Institute, 2024

- **HubSpot Content Marketing Certification** — HubSpot Academy, 2023

- **Google Data Studio Certification** — Google, 2022

- **Client Engagement Revamp** at BlueWave: Led a client onboarding overhaul that integrated onboarding checklists with CRM tools, increasing new client satisfaction scores by 30%.

- **Social Media Campaign Optimization**: Designed an iterative testing framework for social media ads, which improved click-through rates by 20% for a key retail client.

- English (Native)

- Spanish (Conversational)