B2b Customer Success Manager Resume Example
Professional ATS-optimized resume template for B2b Customer Success Manager positions
Jane Doe
B2B Customer Success Manager
Email: jane.doe@email.com | Phone: (555) 123-4567 | LinkedIn: linkedin.com/in/janedoe | Location: San Francisco, CA
PROFESSIONAL SUMMARY
Experienced B2B Customer Success Manager with over 8 years of expertise in strategic account management, SaaS solutions, and client retention. Adept at building long-term relationships, driving product adoption, and reducing churn through proactive engagement and tailored onboarding strategies. Proven track record of increasing customer lifetime value and onboarding complex enterprise clients. Passionate about leveraging data analytics and customer feedback to optimize success programs, ensuring clients achieve meaningful ROI and foster loyalty.
SKILLS
**Hard Skills:**
- Strategic Account Management
- SaaS Product Adoption & Onboarding
- Customer Data Analysis & CRM (Salesforce, Gainsight)
- Business Renewal & Upsell Strategies
- Contract Negotiation & Renewal Management
- Customer Journey Mapping
**Soft Skills:**
- Excellent Communication & Presentation
- Problem Solving & Critical Thinking
- Cross-Functional Collaboration
- Empathy & Active Listening
- Change Management
EDUCATION
**Bachelor of Science in Business Administration**
*University of California, Berkeley* — 2011–2015
CERTIFICATIONS
- Certified Customer Success Manager (CCSM) — SuccessHACKER, 2021
- SaaS Customer Success Strategies — Gainsight, 2022
- Negotiation & Influence — Harvard Online, 2023
PROJECTS
- **Enterprise Client Onboarding Program:** Led development of a comprehensive onboarding epic that decreased time-to-value for Fortune 500 clients by 30%.
- **Customer Health Dashboard:** Collaborated with product and data teams to build a real-time health scoring dashboard, enabling proactive renewal and engagement strategies.
- **Churn Reduction Initiative:** Analyzed churn patterns and implemented targeted engagement campaigns, achieving a 12% decrease in customer attrition.
TOOLS & TECHNOLOGIES
- Salesforce, Gainsight, HubSpot CRM
- Data Analytics: Tableau, Power BI
- Customer Outreach: Outreach.io, Intercom
- Communication & Collaboration: Slack, Zoom, Asana
LANGUAGES
- English (Native)
- Spanish (Professional Working Proficiency)
Build Resume for Free
Create your own ATS-optimized resume using our AI-powered builder. Get 3x more interviews with professionally designed templates.