Counter Clerk
Professional ATS-optimized resume template for Counter Clerk positions
Professional Title
Email: jane.doe@example.com | Phone: (555) 123-4567 | LinkedIn: linkedin.com/in/janedoe | Location: City, State
PROFESSIONAL SUMMARY
Proactive and detail-oriented Counter Clerk with over 5 years of experience in retail and service environments. Adept at managing high-volume customer interactions, processing transactions efficiently, and maintaining accurate records. Skilled in point-of-sale (POS) systems, inventory management, and conflict resolution. Committed to delivering exceptional customer experiences while upholding store policies and fostering positive relationships. Aiming to leverage my organizational and interpersonal skills to contribute to a dynamic team in a fast-paced retail setting.
EDUCATION
**Associate of Arts in Business Administration**
City College, City, State — 2014 – 2016
CERTIFICATIONS
- Certified Customer Service Professional (CCSP) — 2023
- OSHA Retail Safety Certification — 2021
PROJECTS
- **Inventory Optimization Initiative:** Led a team to digitize inventory tracking using POS analytics, reducing stockouts by 20%.
- **Customer Loyalty Program Revamp:** Collaborated with the marketing team to redesign the loyalty sign-up process, increasing new memberships by 25% within six months.
TOOLS & TECHNOLOGIES
- POS Systems: Square, Shopify POS, Clover
- Inventory Software: TradeGecko, Zoho Inventory
- Microsoft Office Suite (Excel, Word, Outlook)
- Customer Feedback Tools: SurveyMonkey, Zendesk
LANGUAGES
- English (Native)
- Spanish (Fluent)
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