Courier
Professional ATS-optimized resume template for Courier positions
Professional Title
Email: john.smith@email.com | Phone: (555) 123-4567 | LinkedIn: linkedin.com/in/johnsmith | Location: New York, NY
PROFESSIONAL SUMMARY
Dedicated courier and logistics professional with over 8 years of experience in last-mile delivery, route optimization, and customer service. Adept at managing high-volume deliveries, leveraging advanced routing software, and maintaining excellent client relationships. Skilled in safe driving practices, parcel handling, and employing technology-driven solutions to improve delivery efficiency. Recognized for reliability, attention to detail, and ability to adapt quickly in fast-paced environments.
SKILLS
**Hard Skills**
- Route Planning & Optimization
- Fleet Management
- Parcel Sorting & Handling
- GPS & Delivery Tracking Software (e.g., RoutePro, FedEx Ship Manager)
- CAD & Digital Navigation Tools
- Inventory & Warehouse Management
**Soft Skills**
- Excellent Time Management
- Strong Customer Service Orientation
- Problem Solving & Critical Thinking
- Adaptability in Dynamic Environments
- Effective Communication
WORK EXPERIENCE
*Senior Courier Operations Specialist | FastTrack Logistics, New York, NY*
June 2021 – Present
- Managed a team of 15 delivery drivers across Manhattan and surrounding boroughs, ensuring on-time deliveries exceeding 98%.
- Implemented route optimization strategies using RoutePro, reducing average delivery times by 12%.
- Coordinated with warehouse teams for seamless parcel sorting, leading to a 15% reduction in misplaced packages.
- Maintained compliance with safety regulations; conducted regular vehicle inspections and safety briefings.
- Developed a delivery tracking dashboard that improved real-time communication with clients, boosting customer satisfaction scores by 10%.
*Delivery Driver & Logistics Coordinator | Urban Express Delivery, Brooklyn, NY*
March 2017 – May 2021
- Executed over 3,000 last-mile deliveries monthly with an average delivery accuracy rate of 99.7%.
- Navigated city routes using GPS and real-time traffic updates to ensure punctual parcel deliveries during peak hours.
- Managed customer interactions professionally, resolving delivery issues efficiently and maintaining positive client relationships.
- Assisted in onboarding new drivers and provided training on safety and route adherence protocols.
- Participated in implementing a new parcel management system, which streamlined documentation processes.
*Warehouse & Delivery Associate | Metro Parcel Services, Queens, NY*
January 2015 – February 2017
- Sorted and prepared over 10,000 parcels weekly for dispatch, ensuring accuracy and timely processing.
- Operated forklifts and parcel handling equipment following safety guidelines.
- Supported delivery drivers by loading vehicles and verifying delivery manifests.
- Enhanced the warehouse layout to improve flow efficiency, increasing processing capacity by 20%.
EDUCATION
**Associate Degree in Logistics & Supply Chain Management**
City College of New York, NY
Graduated: 2014
CERTIFICATIONS
- CDL Class A License (Commercial Driver’s License), 2016
- OSHA Safety Certification, 2022
- RFID & Parcel Tracking Technology Certification, 2023
PROJECTS
- **Delivery Route Optimization System** (2022): Led a project to integrate AI-driven route planning software, resulting in a 15% time savings and reduced fuel costs.
- **Customer Feedback Portal** (2023): Developed an online platform for real-time feedback, increasing direct customer engagement and loyalty metrics.
TOOLS & TECHNOLOGIES
- RoutePro, FedEx Ship Manager, ArcGIS
- Microsoft Excel & Power BI
- Salesforce CRM
- RFID and barcode scanning devices
- Fleet management systems (Teletrac Navman)
LANGUAGES
- English (Native)
- Spanish (Conversational)
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