Customer Account Manager

Professional ATS-optimized resume template for Customer Account Manager positions

John Doe

Professional Title

Email: johndoe@email.com | Phone: (123) 456-7890 | LinkedIn: linkedin.com/in/johndoe | Location: New York, NY

PROFESSIONAL SUMMARY

Dedicated Customer Account Manager with over 7 years of experience in fostering strong client relationships and driving revenue growth within SaaS and enterprise solutions sectors. Adept at strategic account planning, identifying upsell opportunities, and resolving complex client issues with a customer-centric approach. Proven track record of exceeding retention targets by implementing innovative engagement strategies and leveraging data-driven insights. Passionate about optimizing customer journeys and delivering measurable business value.

EDUCATION

**Bachelor of Science in Business Administration**

University of Massachusetts, Boston, MA

*2010 – 2014*

CERTIFICATIONS

- Certified Customer Success Manager (CCSM) – SuccessHACKER, 2022

- Salesforce Certified Administrator – Salesforce, 2023

- Certified Professional in Data Analytics (CPDA) – DataCamp, 2024

TOOLS & TECHNOLOGIES

- Salesforce, HubSpot, Zendesk, Gainsight

- Tableau, Microsoft Power BI

- Slack, Jira, Confluence

- Microsoft Office Suite

LANGUAGES

- English (Native)

- Spanish (Professional Working Proficiency)

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