Delivery Manager

Hard Skills

- Agile & Scrum Frameworks

- Kanban & SAFe Methodologies

- DevOps & CI/CD Pipelines (Jenkins, GitLab CI, Azure DevOps)

- Cloud Platforms (AWS, Azure)

- Requirement Gathering & Stakeholder Management

- Release Management & Quality Assurance

- Risk Analysis & Mitigation Strategies

- Data-Driven Decision Making

Soft Skills

- Leadership & Team Building

- Effective Communication

- Problem Solving & Critical Thinking

- Adaptability and Change Management

- Negotiation & Conflict Resolution

- Strategic Planning

*Senior Delivery Manager | TechNova Solutions, New York, NY*

June 2022 – Present

- Led end-to-end delivery of a multi-year digital transformation project involving over 150 developers, QA, and operational teams, resulting in a 30% reduction in deployment times.

- Implemented Agile practices across teams, increasing sprint completion rates from 75% to 95% and enhancing stakeholder engagement.

- Spearheaded migration of legacy systems to cloud-based infrastructure, improving scalability and disaster recovery readiness.

- Managed vendor relationships, negotiated contracts, and coordinated cross-departmental collaboration, contributing to project budgets of over $12M.

*Delivery Manager | Innovate Healthcare Corp., Boston, MA*

April 2018 – May 2022

- Orchestrated the delivery of a healthcare information platform servicing over 2 million users, on schedule and within budget.

- Introduced continuous integration and automated testing frameworks, reducing release cycle time by 40%.

- Collaborated with product owners to refine requirements, ensuring compliance with HIPAA and industry standards.

- Mentored junior managers and promoted Agile Mindset across teams, fostering a culture of innovation and accountability.

*Project Coordinator / Associate Delivery Lead | FinSecure Inc., Chicago, IL*

January 2016 – March 2018

- Supported senior management in planning and executing regulatory compliance projects for banking and finance clients.

- Coordinated daily stand-ups, sprint planning, and retrospectives, leading to a consistent delivery cadence.

- Developed reporting dashboards for tracking KPIs, which improved transparency and stakeholder trust.

**Bachelor of Science in Computer Science**

University of Illinois, Urbana-Champaign, IL

*2011 – 2015*

- Certified ScrumMaster (CSM) – Scrum Alliance, 2019

- PMI Agile Certified Practitioner (PMI-ACP) – PMI, 2020

- AWS Certified Solutions Architect – Associate, 2021

- Certified SAFe Program Consultant (SPC), 2023

- **Digital Banking Platform Deployment:** Led the rollout of a secure online banking platform for FinSecure Inc., increasing customer engagement by 25%.

- **Healthcare Data Lake Integration:** Managed the integration of disparate healthcare data sources into a unified data lake, facilitating advanced analytics and reporting for clinicians.

- **DevOps Modernization Initiative:** Developed CI/CD pipelines that reduced software release errors by 50% and accelerated feedback loops.

- English (Native)

- Spanish (Professional Proficiency)