Division Manager

*Senior Division Manager | Tech Innovators Inc.*

New York, NY | June 2021 – Present

- Led a division of 250+ staff responsible for delivering software development and IT consulting services, achieving a 20% revenue growth YoY.

- Spearheaded the integration of Agile methodologies across teams, reducing project delivery times by 15% and enhancing client satisfaction scores.

- Implemented a new CRM system, improving client engagement workflows and increasing retention rates by 12%.

- Collaborated with C-suite executives to define strategic objectives, resulting in expansion into three new regional markets within two years.

*Operations Manager | Future Solutions Ltd.*

Boston, MA | March 2017 – May 2021

- Managed daily operations of the logistics and supply chain division, overseeing 100+ employees and a $40M budget.

- Successfully streamlined procurement processes, reducing lead times by 25% and lowering operational costs by $2M annually.

- Led a team-wide digital transformation project adopting IoT-enabled tracking solutions, which improved inventory accuracy by 30%.

- Designed and delivered leadership training programs, increasing internal promotions by 40% over three years.

*Project Coordinator | Alpha Tech Partners*

San Francisco, CA | July 2014 – February 2017

- Coordinated multiple large-scale IT infrastructure projects for enterprise clients, ensuring adherence to timelines and budgets.

- Developed detailed project plans, risk assessments, and stakeholder reports, leading to an average project success rate of 95%.

- Facilitated communication between technical teams and clients, translating complex requirements into actionable project tasks.

**Master of Business Administration (MBA)**

With a specialization in Strategic Management

Boston University, Boston, MA | 2012 – 2014

**Bachelor of Science in Business Administration**

University of California, Berkeley, CA | 2008 – 2012

- Certified Project Management Professional (PMP) | PMI | 2015

- Lean Six Sigma Green Belt | 3M Corporation | 2016

- Digital Transformation Certified Leader | TechCert | 2023

- Microsoft Office Suite (Excel, PowerPoint, Word)

- ERP & CRM Platforms (SAP, Salesforce)

- Project Management (MS Project, Jira)

- Data Analysis & Visualization (Tableau, Power BI)

- Cloud Platforms (AWS, Azure)

- Automation & Workflow Tools (Zapier, Power Automate)

- English (Native)

- Spanish (Professional Working Proficiency)