E Commerce Operations Manager
Professional ATS-optimized resume template for E-Commerce Operations Manager positions
Professional Title
Email: janedoe@email.com | Phone: (123) 456-7890 | LinkedIn: linkedin.com/in/janedoe | Location: New York, NY
PROFESSIONAL SUMMARY
Results-driven E-commerce Operations Manager with over 8 years of comprehensive experience in streamlining online retail processes, optimizing customer experience, and leading cross-functional teams to achieve revenue growth. Proven expertise in leveraging data analytics, automation, and innovative logistics strategies to enhance operational efficiency and profitability. Adept at managing multi-channel platforms, implementing scalable solutions, and fostering collaborative environments to deliver a seamless shopping experience.
EDUCATION
**Bachelor of Science in Business Administration**
University of New York, NY — Graduated 2014
CERTIFICATIONS
- Certified E-commerce Marketing Specialist (2023) — DigitalMarketer
- Certified Supply Chain Professional (CSCP) (2022) — APICS
- Robotic Process Automation (RPA) Developer (2024) — UiPath
PROJECTS
- **End-to-End Automation of Order Fulfillment:** Led a project to automate order processing workflows, which decreased manual handling time by 40% and improved order accuracy.
- **Customer Insights Platform:** Implemented a data-driven customer segmentation tool using advanced analytics, increasing targeted marketing engagement by 20%.
- **Multi-Channel Integration Initiative:** Streamlined product listings and order management across Amazon, eBay, and Shopify, resulting in a 35% rise in consolidated sales channels.
TOOLS & TECHNOLOGIES
- Shopify, Magento, BigCommerce
- Google Analytics, Tableau, Power BI
- ERP & CRM Systems (SAP, Salesforce)
- RPA Platforms (UiPath, Automation Anywhere)
- SQL, Python (for data analysis)
LANGUAGES
- English (Native)
- Spanish (Professional Working Proficiency)
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