E-Commerce Product Manager Resume Example
Professional ATS-optimized resume template for E-Commerce Product Manager positions
Jane Doe
E-commerce Product Manager | Digital Retail Strategist
Email: jane.doe@email.com | Phone: (123) 456-7890 | LinkedIn: linkedin.com/in/janedoe | Location: New York, NY
PROFESSIONAL SUMMARY
Results-driven E-commerce Product Manager with over 7 years of delivering innovative online shopping experiences and scaling digital storefronts. Adept at translating business goals into actionable product roadmaps, leading cross-functional teams, and leveraging data analytics to optimize conversion rates. Proven success in launching customer-centric features that boost engagement and revenue, with a keen eye on emerging e-commerce trends like personalization, AI-driven recommendations, and mobile-first strategies. Passionate about building scalable platforms that enhance customer satisfaction and drive sustainable growth.
SKILLS
**Hard Skills:**
- E-commerce Platform Strategy (Shopify Plus, Magento, Salesforce Commerce Cloud)
- Product Lifecycle Management (PLM) & Roadmap Development
- Data Analytics & A/B Testing (Google Analytics, Mixpanel, Optimizely)
- User Experience (UX) Design & Usability Testing
- API Integration & SaaS Tools (Stripe, Shopify APIs, Contentful)
- Agile & Scrum Methodologies
- SEO & Conversion Rate Optimization (CRO)
**Soft Skills:**
- Strategic Planning & Prioritization
- Stakeholder Communication & Leadership
- Customer-Centric Mindset
- Data-Driven Decision Making
- Cross-Functional Collaboration
- Problem Solving & Critical Thinking
WORK EXPERIENCE
*Senior E-commerce Product Manager*
*FastCart Retail, New York, NY*
March 2022 – Present
- Spearheaded the transition to a modular, API-driven platform on Salesforce Commerce Cloud, reducing page load times by 25% and increasing average order value by 15%.
- Led a team of 12 across UX designers, developers, and marketers to launch a personalized shopping experience that increased repeat customer rate by 20%.
- Integrated AI-powered product recommendation engines that contributed to a 30% uplift in cross-sell and up-sell conversions.
- Oversaw the migration to mobile-first design, resulting in a 40% increase in mobile transactions.
*E-commerce Product Manager*
*ShopSphere Digital, Seattle, WA*
June 2018 – February 2022
- Managed end-to-end feature development for the company's SaaS e-commerce platform, achieving a 35% boost in customer retention through new loyalty program integrations.
- Collaborated with analytics teams to develop dashboards that tracked key KPIs, enabling rapid response to shopping cart abandonment issues, decreasing dropout rates by 12%.
- Developed and prioritized product backlog, aligning with stakeholders to ensure on-time releases of new functionalities such as one-click checkout and advanced filtering options.
- Initiated mobile app integration with core platform, resulting in 50,000 downloads within the first year and a 4.8-star rating.
*Junior E-commerce Product Analyst*
*BrightCommerce Solutions, Austin, TX*
January 2016 – May 2018
- Conducted market research and competitive analysis that supported the launch of two major features: a predictive search and dynamic content personalization.
- Assisted in user testing sessions and gathered insights, directly contributing to a 10% uplift in conversion rates.
- Maintained product documentation and participated in sprint planning, gaining hands-on experience with Agile cycles.
EDUCATION
**Bachelor of Science in Business Administration**
University of Texas at Austin
Graduated: 2015
CERTIFICATIONS
- Certified Scrum Product Owner (CSPO) – Scrum Alliance, 2021
- Google Analytics Certified – 2022
- Shopify Partner Academy – 2023
PROJECTS
Personalized Shopping Platform Launch
Led a cross-team initiative to develop a personalized homepage feature using AI algorithms, resulting in a 25% increase in customer engagement.
Mobile App Optimization
Directed efforts on optimizing the company's mobile app interface, ensuring faster load times and improved user flows, contributing to a 4.8-star app rating on the App Store and Google Play.
**International Expansion Playbook**
Created a centralized strategy document to adapt e-commerce experiences for international markets, which guided the successful launches in the UK, Canada, and Australia within 9 months.
TOOLS & TECHNOLOGIES
- E-commerce Platforms: Shopify Plus, Magento, Salesforce Commerce Cloud
- Analytics & Testing: Google Analytics, Mixpanel, Optimizely, Hotjar
- Project Management: Jira, Trello, Confluence
- Design & Prototyping: Figma, Adobe XD
- Marketing & CRM: HubSpot, Mailchimp, Klaviyo
- APIs & Integrations: REST API, GraphQL, Stripe, Contentful
LANGUAGES
- English (Native)
- Spanish (Fluent)
*References available upon request.*
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