E Commerce Project Manager

*Senior E-commerce Project Manager*

**TechRetail Solutions**, San Francisco, CA

June 2021 – Present

- Led end-to-end development of a custom B2B e-commerce platform supporting over $150M annual sales, reducing checkout abandonment by 15%.

- Managed a team of 12 developers, designers, and marketing specialists using Scrum, ensuring consistent delivery of sprint milestones.

- Implemented AI-powered product recommendations, increasing average order value by 12%.

- Collaborated with marketing for launching seasonal campaigns, achieving a 20% uplift in traffic and a 10% increase in conversion rates.

- Integrated new payment gateways and enhanced PCI compliance, reducing transaction failures by 8%.

*E-commerce Project Coordinator*

**GlobalOnline Retail**, Los Angeles, CA

March 2017 – May 2021

- Coordinated cross-departmental efforts for platform upgrades, migrating legacy systems to Magento 2, improving site speed by 30%.

- Managed the rollout of a mobile-first redesign, leading to a 25% rise in mobile sales within the first quarter post-launch.

- Analyzed customer feedback and A/B test results to refine UX flows, resulting in a 7% lift in customer satisfaction scores.

- Developed project timelines, tracked KPIs, and facilitated stakeholder communications, ensuring project scope adherence.

*E-commerce Operations Associate*

**ShopRight Inc.**, New York, NY

June 2014 – February 2017

- Supported daily e-commerce operations, including order fulfillment, inventory management, and customer support.

- Assisted in implementing automated inventory alerts, reducing stock shortages by 20%.

- Conducted quarterly audits to ensure platform compliance with security standards and updated product listings efficiently.

**Bachelor of Science in Business Administration**

University of California, Berkeley

Graduated: 2014

- Certified ScrumMaster (CSM) – Scrum Alliance, 2022

- Google Analytics Certified – 2023

- Certified E-commerce Professional (CeP) – E-commerce Association, 2021

- Shopify, Magento, Salesforce Commerce Cloud

- Jira, Trello, Asana

- Tableau, Power BI

- Google Analytics, Adobe Analytics

- SQL, Python (for data analysis)

- AWS & Azure Cloud Platforms

- English (Native)

- Spanish (Professional Working Proficiency)