Edtech Operations Manager

*Senior EdTech Operations Manager*

*EduInnovate Solutions, San Francisco, CA*

June 2021 – Present

- Spearheaded the overhaul of the LMS ecosystem, integrating AI-driven analytics which improved course completion rates by 15% YOY.

- Led a team of 12 in designing and deploying adaptive learning modules, resulting in a 20% increase in learner engagement across 30 enterprise clients.

- Collaborated with product teams to develop a new API framework, reducing content integration time by 30%.

- Managed vendor relationships, negotiating contracts that saved the organization 10% annually on platform licensing.

- Implemented data governance policies that improved data privacy compliance by 25% in accordance with evolving regulations.

*EdTech Operations Lead*

*LearnSphere Inc., New York, NY*

August 2017 – May 2021

- Coordinated cross-departmental efforts to scale up the online learning platform from 50K to 200K active users within three years.

- Developed operational dashboards utilizing Power BI to monitor course performance and user feedback, driving strategic improvements.

- Facilitated training sessions on new platform features, increasing user adoption rates by 40%.

- Managed content curation for new product launches, ensuring alignment with pedagogical standards and learner needs.

- Streamlined onboarding processes through automation, reducing setup time for new courses by 25%.

*EdTech Coordinator*

*BrightFuture Learning, Chicago, IL*

June 2014 – July 2017

- Supported the deployment of LMS modules across K-12 districts, handling technical troubleshooting and user support.

- Assisted with integrating AR/VR components into coursework, enhancing hands-on learning experiences for underserved communities.

- Conducted user training workshops, increasing educator confidence and platform utilization.

- Contributed to the development of a digital content library, curating over 1,000 resources aligned with Common Core standards.

**Master of Education (M.Ed.) in Educational Technology**

University of Illinois Urbana-Champaign — 2014

**Bachelor of Arts in Computer Science**

University of California, Berkeley — 2012

- Certified Educational Technology Leader (CETL) — 2023

- Advanced Project Management (PMP) Certification — 2022

- Data Analytics for Education (edX) — 2021

- **AI-Powered Personalized Learning System**: Led the deployment of an adaptive learning platform utilizing machine learning algorithms to tailor content and assessments, increasing learner retention by 18%.

- **SCORM & xAPI Compliance Enhancement**: Directed efforts to ensure seamless content interoperability across multiple LMS, simplifying content sharing and compliance reporting.

- **Virtual Classroom Expansion**: Managed a pilot program integrating VR tools into remote classes, resulting in improved student engagement metrics and instructor feedback.

- Learning Management Systems: Canvas, Moodle, Brightspace

- Data Visualization & Analytics: Power BI, Tableau

- Automation & Workflow Tools: Zapier, Power Automate

- Content Authoring: Articulate Storyline, Adobe Captivate

- Cloud Platforms: AWS, Azure

- Programming & Scripting: Python, JavaScript (basic)

- English (Native)

- Spanish (Fluent)