Experienced Product Manager

**Hard Skills:**

- Product Lifecycle Management (PLM)

- Agile & Scrum Methodologies

- Data-Driven Decision Making (SQL, Google Analytics)

- Roadmap Development & Prioritization

- API Integration & Microservices Architecture

- UI/UX Principles & Wireframing (Figma, Sketch)

- A/B Testing & Experimentation

**Soft Skills:**

- Cross-Functional Team Leadership

- Stakeholder Communication & Negotiation

- Customer-Centric Design Thinking

- Strategic Planning & Execution

- Change Management

- Innovative Problem Solving

*Senior Product Manager*

*FinTech Innovations Inc., San Francisco, CA*

March 2022 – Present

- Led the end-to-end development of a real-time digital banking platform adopted by 1.2M+ users, increasing transaction volume by 35% YoY.

- Implemented AI-powered fraud detection features, reducing fraud incidents by 40% within the first 6 months post-launch.

- Collaborated with data science and engineering teams to embed predictive analytics into product offerings, improving customer retention by 20%.

- Conducted user research and competitive analysis that informed roadmap priorities aligning with industry trends such as open banking and embedded finance.

*Product Manager*

*CloudCommerce Solutions, New York, NY*

June 2018 – February 2022

- Managed a SaaS e-commerce analytics platform, resulting in a 50% increase in customer onboarding and a 25% increase in subscription renewals.

- Used Agile methodologies to lead weekly sprints, fostering a collaborative environment that shortened feature delivery cycles by 15%.

- Developed KPIs to monitor product performance, leading to targeted improvements in user interface and onboarding flows that reduced churn rate by 10%.

- Partnered with marketing and sales teams to develop training materials and demos, boosting customer conversion rates.

*Associate Product Manager*

*NextGen Mobile Apps, Austin, TX*

June 2016 – May 2018

- Supported the product team in launching a mobile health tracking app, reaching 500K downloads within the first year.

- Managed feature backlog and coordinated agile sprints while gathering user feedback that led to innovative health insights features.

- Facilitated communication between design, engineering, and customer support to deliver seamless user experiences.

**Bachelor of Science in Computer Science**

University of California, Berkeley

Graduated 2016

- Certified Scrum Product Owner (CSPO), Scrum Alliance, 2019

- Pragmatic Product Management Certification, Pragmatic Institute, 2020

- AI & Data-Driven Product Management, Coursera (Specialization), 2022

- **SmartWallet Mobile Application**: Conceptualized and led the development of an AI-enabled digital wallet integration, increasing user transaction engagement by 30%. Won "Best Innovation" at Fintech Leaders Summit 2023.

- **IoT-enabled Home Security Platform**: Spearheaded the integration with IoT devices for real-time threat detection, contributing to product expansion into the smart home market, achieving 15K units sold in 12 months.

- JIRA, Confluence, Trello

- Tableau, Looker, SQL

- Figma, Adobe XD, InVision

- AWS, Google Cloud Platform, Docker

- RESTful APIs, Microservices architecture

- English (Native)

- Spanish (Professional Working Proficiency)