Hostess
Professional ATS-optimized resume template for Hostess positions
Professional Title
Email: example@email.com | Phone: (123) 456-7890
PROFESSIONAL SUMMARY
Energetic Lead Hospitality Hostess with a comprehensive understanding of customer service excellence and operational efficiency within luxury and fine dining settings. Skilled in guest engagement, reservation management, and team coordination, consistently fostering inviting atmospheres that promote repeat patronage. Passionate about elevating guest experiences through personalized service and maintaining smooth front-of-house operations, leveraging emerging hospitality technologies.
SKILLS
Hard Skills
- Reservation & waitlist management (OpenTable, Resy)
- Guest flow optimization
- POS systems and tab management
- Health & safety compliance (COVID-19 protocols)
- Event coordination & private dining setup
- Team training & onboarding
- Multi-channel reservation handling (telephone, app, in-person)
Soft Skills
- Excellent interpersonal communication
- Conflict resolution
- Multitasking under pressure
- Empathy and active listening
- Leadership and mentorship
- Cultural sensitivity
WORK EXPERIENCE
*Lead Hospitality Hostess | The Grand Luxe Restaurant, New York, NY*
June 2022 – Present
- Directed guest seating arrangements for a venue accommodating 200+ guests daily, reducing wait times by 15% through efficient table management.
- Trained and supervised a team of 10 host staff, emphasizing brand standards and customer service excellence.
- Implemented a digital reservation system upgrade, resulting in 20% increase in booking accuracy and improved data tracking.
- Managed VIP reservations and personalized guest greetings, leading to a 12% increase in repeat reservation bookings.
*Hostess & Guest Relations Specialist | Oceanview Seafood & Grill, Brooklyn, NY*
August 2018 – May 2022
- Managed high-volume front-of-house operations during peak hours, maintaining a warm, welcoming atmosphere.
- Streamlined guest waitlist procedures by integrating tablet-based check-ins, reducing wait times by 10 minutes on average.
- Coordinated special events and private dining experiences, boosting revenue contributions by 8%.
- Led a team-wide initiative to enhance cleanliness and safety protocols, ensuring ongoing compliance with health guidelines.
*Front Desk Associate | Seaside Inn Boutique Hotel, Jersey City, NJ*
June 2016 – July 2018
- Assisted guests with check-in/check-out, ensuring personalized service tailored to individual preferences.
- Managed reservations, guest requests, and billing using Opera PMS system.
- Recognized for high guest satisfaction scores (above 95%) in annual reviews through attentive service.
EDUCATION
**Bachelor of Arts in Hospitality Management**
State University of New York, Oswego, NY
*2012 – 2016*
CERTIFICATIONS
- ServSafe Food Handler Certification (2024)
- CPR & First Aid Certification (2023)
- Conflict Resolution & Customer Service Excellence (2022)
PROJECTS
Guest Experience Enhancement Program
- Led a cross-department initiative to implement a digital feedback system, collecting real-time guest insights and reducing complaint response time by 25%.
- Developed a staff training module on personalized guest engagement, adopted across all shifts, resulting in increased guest satisfaction scores.
Reservation System Optimization
- Spearheaded the transition to Resy’s platform at The Grand Luxe, training staff on features such as dynamic waitlist management and guest preference tracking, leading to a 15% improvement in seating efficiency.
TOOLS & TECHNOLOGIES
- Resy, OpenTable, Reserve, TouchBistro, Opera PMS
- Microsoft Office Suite and Google Workspace
- POS systems and CRM platforms
- Reservation management apps (Yelp Reservations, Tock)
LANGUAGES
- English (Native)
- Spanish (Conversational)
Build Resume for Free
Create your own ATS-optimized resume using our AI-powered builder. Get 3x more interviews with professionally designed templates.