Mail Carrier

**Hard Skills:**

- Route Planning & Optimization

- Package Handling & Sorting

- GIS & Navigation Software (Google Maps, Route4Me)

- GPS Device Operation

- Safe Driving & Traffic Regulations

- Inventory Management

- Mail & Parcel Tracking Technologies

**Soft Skills:**

- Customer Service & Communication

- Time Management & Multitasking

- Problem Solving & Critical Thinking

- Attention to Detail

- Adaptability to Technological Updates

- Team Collaboration

*Senior Mail Carrier*

*United States Postal Service | Springfield, IL*

June 2022 – Present

- Managed daily delivery routes covering urban and semi-rural neighborhoods, ensuring 200+ packages and mails are delivered accurately within scheduled timeframes.

- Implemented route optimization software to reduce delivery time by 15%, increasing efficiency and customer satisfaction.

- Trained 5 new carriers on safety protocols, delivery procedures, and customer interaction standards.

- Resolved delivery issues by liaising with recipients and coordinating with logistics support to expedite missing or delayed packages.

Mail Carrier

*FedEx Ground | Springfield, IL*

March 2018 – May 2022

- Executed safe and timely delivery of parcels weighing up to 70 pounds daily across designated routes, often exceeding daily delivery targets.

- Conducted meticulous package sorting in secure facilities and maintained accurate delivery logs aligned with corporate policies.

- Improved customer feedback scores by consistently providing friendly service and addressing delivery concerns promptly.

- Utilized handheld scanners and route management apps to ensure real-time tracking and inventory control.

*Delivery Associate*

*Amazon Logistics | Springfield, IL*

July 2015 – February 2018

- Delivered packages to residential and commercial addresses, emphasizing promptness and reliability.

- Assisted in loading and unloading delivery trucks, adhering to safety and ergonomic standards.

- Contributed to team efforts by coordinating deliveries during peak seasons, handling increased volume with flexibility.

**High School Diploma**

Springfield High School, Springfield, IL

Graduated 2014

- Valid Commercial Driver’s License (CDL) – Class B

- Safe Driving Certification (DOT Compliance)

- USPS Delivery Safety & Security Certification

Routing Optimization Initiative (2023)

Developed a new route plan leveraging GIS tools, reducing route completion time by 12%. This project streamlined deliveries and improved fuel efficiency across the Springfield district.

Community Engagement Program (2021)

Led a neighborhood outreach campaign to educate residents on mail security and package theft prevention, resulting in increased customer trust and fewer delivery complaints.

- English (Native)

- Spanish (Conversational)