Mail Handler

Hard Skills

- Mail Sorting & Handling Equipment Operation (High-Speed Conveyors, Barcoding Scanners)

- Package & Parcel Processing

- Routing & Dispatch Coordination

- Inventory Management

- OSHA Safety & Protocol Compliance

- USPS & Commercial Mail Regulations

- Data Entry & Tracking Systems (e.g., USPS TMDS, SAP)

- Route Planning & Optimization

Soft Skills

- Attention to Detail

- Time Management & Multitasking

- Problem Solving under Pressure

- Effective Communication

- Team Collaboration

- Adaptability to New Technologies

- Quality Assurance

*Senior Mail Handler | United States Postal Service (USPS) — Chicago, IL*

June 2021 – Present

- Managed the sorting of over 25,000 pieces of mail daily, ensuring accurate categorization and timely dispatch.

- Supervised a team of 8 junior handlers, orchestrating daily workflow to meet strict delivery deadlines.

- Operated automated sorting machines with a 99.9% accuracy rate, reducing errors by 15% year-over-year.

- Coordinated route scheduling with delivery drivers, optimizing for speed and resource allocation, leading to a 10% improvement in delivery times.

- Implemented safety audits and training sessions, leading to a 20% reduction in workplace incidents.

*Mail Handler | FedEx Ground — Indianapolis, IN*

August 2017 – May 2021

- Processed incoming and outgoing parcels with a focus on speed and accuracy, handling up to 4,000 packages per shift.

- Utilized barcode scanning and automated sorting technologies to streamline package routing.

- Assisted in the transition to a new warehouse management system, providing training to team members and enhancing data entry efficiency.

- Maintained inventory controls and performed quality checks to minimize lost or misrouted packages.

- Participated in safety programs, reducing workplace hazards through proactive compliance.

*Distribution Clerk | Amazon Logistics — Indianapolis, IN*

June 2015 – July 2017

- Facilitated the sorting and allocation of items for last-mile delivery, supporting Amazon’s same-day fulfillment goals.

- Managed package labeling, packaging integrity, and documentation for shipment accuracy.

- Collaborated with drivers to ensure pickup schedules were maintained, improving on-time departures by 12%.

- Contributed to process improvement initiatives, reducing processing times for high-volume parcels.

**Associate of Applied Science in Logistics & Supply Chain Management**

Indiana University East — Richmond, IN

*2013 – 2015*

- OSHA 10 & 30-Hour General Industry Certification, 2022

- Certified Mail & Package Handling Professional (CMPHP), USPS Training Institute, 2023

- Forklift Operation & Safety Certification, 2021

**Automation Enhancement Initiative** (USPS, 2022)

Led a cross-functional team to integrate barcode scanning with the existing sorting machinery, decreasing manual errors by 25% and increasing processing speed. Developed training modules that were adopted across multiple centers, standardizing handling procedures and reducing onboarding time.

**Route Optimization Program** (FedEx, 2019)

Participated in a pilot program using route optimization software to reduce delivery times. Analyzed data to adjust delivery sequences, leading to a 12% efficiency gain and helping set the groundwork for broader system adoption.

- USPS TMDS & SAP

- Automated Sorting Machines (Model: InteliSort 2000)

- Barcode Scanners & RFID Tags

- Routing & Dispatch Software (RouteSmart, ORION)

- Warehouse Management Systems (WMS)

- MS Office Suite & Data Entry Platforms

- English (Native)

- Spanish (Conversational)

*References available upon request.*