Media Operations Manager

Hard Skills

- Media Workflow Optimization

- Broadcast & Streaming Operations

- Content Management Systems (CMS)

- Media Asset Management (MAM)

- Cloud-based Media Platforms (AWS Elemental, Azure Media Services)

- Data Analytics & Visualization

- Automation & Scripting (Python, Bash)

- Video Encoding & Compression Standards (H.264, H.265)

- Compliance & Quality Assurance

- Stakeholder Collaboration

Soft Skills

- Project Management & Leadership

- Strategic Planning

- Problem-Solving & Critical Thinking

- Cross-team Communication

- Agile Methodologies

- Vendor & Stakeholder Relations

- Adaptability in Rapid Tech Evolutions

- Customer-focused Approach

*Senior Media Operations Manager*

**Global Streaming Inc.**, New York, NY

June 2021 – Present

- Led the overhaul of the content ingestion and distribution pipeline, reducing latency by 25% and enabling real-time analytics.

- Managed a team of 12 media specialists, coordinating cross-departmental efforts to launch three major concurrent streaming events with zero downtime.

- Implemented automation workflows using Python and API integrations, decreasing manual processing time by 40%.

- Partnered with content creators and tech teams to deploy a new DRM system ensuring compliance with international broadcasting standards.

- Monitored platform performance metrics, proactively resolving issues to meet SLAs and improve customer satisfaction scores by 15%.

Media Operations Supervisor

**MediaTech Solutions**, San Francisco, CA

May 2017 – May 2021

- Directed daily media ingest and distribution processes for a national digital broadcaster serving over 10 million viewers.

- Facilitated the migration to a cloud-based asset management system, increasing operational efficiency and enabling remote team collaboration.

- Developed training modules for upcoming team members on new encoding standards and digital rights management tools.

- Collaborated with IT to troubleshoot and resolve pipeline bottlenecks, decreasing incident response times by 30%.

- Led project to integrate AI-driven content tagging, improving searchability and content recommendation systems.

*Media Coordinator*

**Broadcast Media Corp.**, Chicago, IL

August 2014 – April 2017

- Coordinated daily media file transfers, archive management, and quality checks for regional broadcasts.

- Supported live event broadcasting, ensuring flawless transmission logistics and on-site technical support.

- Maintained detailed documentation for licensing, compliance, and technical standards, reducing audit issues.

**Bachelor of Arts in Media & Communications**

University of California, Berkeley, CA

*2010 – 2014*

- Certified Broadcast Networking Technologist (CBNT) – Society of Broadcast Engineers

- AWS Certified Solutions Architect – Amazon Web Services

- Digital Content Management & Distribution Certification – IAB Tech Lab

- **Global Content Delivery Optimization:** Led a project integrating cloud CDN solutions which increased global streaming performance and reduced buffering issues by 35%.

- **Automated Metadata Tagging System:** Developed an AI-powered system to automate metadata tagging, speeding up content retrieval and enhancing personalization features.

- **Live Event Workflow Automation:** Designed end-to-end automation for live event workflows, decreasing deployment times and minimizing human error during critical broadcasts.

- English (Native)

- Spanish (Professional Working Proficiency)