Operations Manager

**Hard Skills:**

- Supply Chain Optimization

- Lean and Six Sigma Methodologies

- Data Analytics & Business Intelligence (Power BI, Tableau)

- ERP & CRM Systems (SAP, Salesforce)

- Workflow Automation (RPA, UiPath)

- Budgeting & Cost Control

**Soft Skills:**

- Leadership & Team Development

- Strategic Planning

- Change Management

- Communication & Stakeholder Engagement

- Problem-Solving & Critical Thinking

- Agile & Scrum Methodologies

*Senior Operations Manager*

*Global Logistics Inc., New York, NY*

June 2022 – Present

- Spearheaded a supply chain overhaul, reducing delivery lead times by 20% through process automation and vendor renegotiations.

- Led a team of 50+ logistics, warehouse, and procurement professionals to achieve a 15% reduction in operational costs within the first year.

- Implemented real-time KPI dashboards using Power BI, improving visibility into key metrics and enabling proactive decision-making.

- Directed lean initiatives that eliminated redundancies, increasing warehouse throughput by 25%.

Operations Supervisor

*TechSolutions Co., Brooklyn, NY*

January 2018 – May 2022

- Managed daily operations for a rapidly scaling SaaS company, supporting onboarding of new clients while maintaining SLAs over 99%.

- Developed a RPA-driven billing automation system that decreased order processing time by 40%, enhancing client experience.

- Trained and mentored junior staff, cultivating a team capable of handling complex logistics and customer support issues independently.

- Collaborated with IT to implement a new ERP module, resulting in improved inventory accuracy and reporting capabilities.

*Operations Coordinator*

*FastMovers Distribution, Jersey City, NJ*

August 2015 – December 2017

- Coordinated warehouse activities, ensuring compliance with safety standards and optimizing stock layouts.

- Assisted in the rollout of a warehouse management system (WMS), contributing to a 12% increase in picking efficiency.

- Compiled and analyzed logistics data to assist in strategic planning and resource allocation.

**Bachelor of Science in Business Administration**

New York University, New York, NY

*Graduated: 2015*

- Lean Six Sigma Green Belt (2023)

- Certified Supply Chain Professional (CSCP) – APICS (2022)

- PMP – Project Management Professional (2021)

- **Digital Transformation Pilot:** Led a cross-functional team to implement RPA in order processing, achieving a 30% reduction in manual effort.

- **Vendor Optimization Program:** Negotiated strategic partnerships with key suppliers, reducing procurement costs by 18% and increasing supply chain resilience.

- **Sustainable Logistics Initiative:** Developed eco-friendly packaging standards and route optimization strategies, decreasing carbon footprint by 15%.

- SAP, Salesforce, Oracle ERP

- Power BI, Tableau, Google Data Studio

- UiPath, Automation Anywhere

- Asana, JIRA, MS Project

- English (Native)

- Spanish (Proficient)