Operations Manager Resume Example
Professional ATS-optimized resume template for Operations Manager positions
John Doe
Operations Manager
Email: johndoe@email.com | Phone: (555) 123-4567 | LinkedIn: linkedin.com/in/johndoe | Location: New York, NY
PROFESSIONAL SUMMARY
Dynamic Operations Manager with over 8 years of experience leading cross-functional teams to optimize organizational efficiency and enhance customer satisfaction. Proven track record in streamlining supply chain processes, implementing innovative project management strategies, and fostering a culture of continuous improvement. Adept at leveraging data analytics and modern automation tools to drive operational excellence in fast-paced environments. Committed to aligning operational goals with corporate vision to deliver sustained growth and profitability.
SKILLS
**Hard Skills:**
- Supply Chain Optimization
- Lean and Six Sigma Methodologies
- Data Analytics & Business Intelligence (Power BI, Tableau)
- ERP & CRM Systems (SAP, Salesforce)
- Workflow Automation (RPA, UiPath)
- Budgeting & Cost Control
**Soft Skills:**
- Leadership & Team Development
- Strategic Planning
- Change Management
- Communication & Stakeholder Engagement
- Problem-Solving & Critical Thinking
- Agile & Scrum Methodologies
WORK EXPERIENCE
*Senior Operations Manager*
*Global Logistics Inc., New York, NY*
June 2022 – Present
- Spearheaded a supply chain overhaul, reducing delivery lead times by 20% through process automation and vendor renegotiations.
- Led a team of 50+ logistics, warehouse, and procurement professionals to achieve a 15% reduction in operational costs within the first year.
- Implemented real-time KPI dashboards using Power BI, improving visibility into key metrics and enabling proactive decision-making.
- Directed lean initiatives that eliminated redundancies, increasing warehouse throughput by 25%.
Operations Supervisor
*TechSolutions Co., Brooklyn, NY*
January 2018 – May 2022
- Managed daily operations for a rapidly scaling SaaS company, supporting onboarding of new clients while maintaining SLAs over 99%.
- Developed a RPA-driven billing automation system that decreased order processing time by 40%, enhancing client experience.
- Trained and mentored junior staff, cultivating a team capable of handling complex logistics and customer support issues independently.
- Collaborated with IT to implement a new ERP module, resulting in improved inventory accuracy and reporting capabilities.
*Operations Coordinator*
*FastMovers Distribution, Jersey City, NJ*
August 2015 – December 2017
- Coordinated warehouse activities, ensuring compliance with safety standards and optimizing stock layouts.
- Assisted in the rollout of a warehouse management system (WMS), contributing to a 12% increase in picking efficiency.
- Compiled and analyzed logistics data to assist in strategic planning and resource allocation.
EDUCATION
**Bachelor of Science in Business Administration**
New York University, New York, NY
*Graduated: 2015*
CERTIFICATIONS
- Lean Six Sigma Green Belt (2023)
- Certified Supply Chain Professional (CSCP) – APICS (2022)
- PMP – Project Management Professional (2021)
PROJECTS
- **Digital Transformation Pilot:** Led a cross-functional team to implement RPA in order processing, achieving a 30% reduction in manual effort.
- **Vendor Optimization Program:** Negotiated strategic partnerships with key suppliers, reducing procurement costs by 18% and increasing supply chain resilience.
- **Sustainable Logistics Initiative:** Developed eco-friendly packaging standards and route optimization strategies, decreasing carbon footprint by 15%.
TOOLS & TECHNOLOGIES
- SAP, Salesforce, Oracle ERP
- Power BI, Tableau, Google Data Studio
- UiPath, Automation Anywhere
- Asana, JIRA, MS Project
LANGUAGES
- English (Native)
- Spanish (Proficient)
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