Product Demonstrator

**Hard Skills:**

- Live product demonstrations & presentations

- Customer engagement & needs assessment

- Retail sales strategies

- Technical product troubleshooting

- Data collection & customer feedback analysis

- CRM software proficiency (Salesforce, HubSpot)

- Virtual demo platforms (Zoom, Microsoft Teams)

**Soft Skills:**

- Excellent Communication & Public Speaking

- Empathy & Active Listening

- Adaptability in fast-paced environments

- Relationship Building & Networking

- Creative Problem Solving

- Team Collaboration & Training

*Senior Product Demonstrator | TechGiant Electronics | San Francisco, CA*

June 2022 – Present

- Led interactive demonstrations of flagship smart home devices at national retail chains, resulting in a 20% boost in product sales within the first quarter of launch.

- Developed training modules for new demonstrators, emphasizing storytelling and troubleshooting techniques, reducing onboarding time by 30%.

- Utilizing virtual demo platforms to reach remote customers, drove a 15% increase in online engagement during live sessions.

- Analyzed customer feedback and shared insights with product teams to inform next-generation features.

*Retail Demonstration Specialist | GadgetPro Retail | San Jose, CA*

March 2019 – May 2022

- Delivered engaging product walkthroughs for wearable tech and gaming accessories, increasing in-store product familiarity and conversion rates.

- Implemented personalized approach that addressed customer concerns, leading to a 25% improvement in customer satisfaction scores.

- Managed regular promotional events, coordinating with marketing teams to ensure alignment with brand messaging.

- Collected and documented customer insights, contributing to quarterly reports that influenced merchandising strategies.

Product Ambassador | InnovateTech Exhibitions | Nationwide (Travel)

January 2017 – February 2019

- Represented emerging VR and AR products at trade shows and industry expos, engaging with over 1,000 attendees per event.

- Demonstrated complex augmented reality applications via live setups, growing attendee understanding and interest.

- Managed demo equipment, ensured setup-ready presentation environments, and trained volunteers on product features.

**Bachelor of Science in Marketing & Communications**

University of California, Berkeley

2012 – 2016

- Certified Product Demonstration Specialist (CPDS) — Consumer Technology Association, 2023

- Certified Retail Customer Experience Professional — Global Retail Academy, 2024

**Virtual Demo Platform Enhancement**

Led a team to develop an interactive virtual demo experience utilizing augmented reality overlays and live chat support, resulting in a 40% increase in remote demo bookings during pandemic restrictions.

**Customer Feedback Program**

Designed and implemented a structured feedback collection framework for in-store demos, providing ongoing insights that improved product comprehension and customer satisfaction scores by 18%.

- English (Native)

- Spanish (Professional Working Proficiency)

*References available upon request.*