Restaurant Host
Professional ATS-optimized resume template for Restaurant Host positions
Professional Title
Email: example@email.com | Phone: (123) 456-7890
PROFESSIONAL SUMMARY
Dynamic and personable Restaurant Host with over 6 years of experience creating a warm and welcoming environment for diverse guests at high-volume dining establishments. Adept at managing reservations, optimizing guest flow, and resolving issues with a calm and professional demeanor. Skilled in leveraging restaurant technology platforms to enhance operational efficiency, along with excellent communication and multitasking abilities. Passionate about delivering exceptional customer service and fostering a positive team atmosphere to ensure memorable dining experiences.
SKILLS
Hard Skills
- Reservation Management Systems (OpenTable, Resy)
- Point of Sale (POS) Software
- Guest Experience Optimization
- Queue Management & Table Allocation
- Event & VIP Handling
- Restaurant Operations & Policy Knowledge
Soft Skills
- Excellent Communication & Interpersonal Skills
- Conflict Resolution & Problem Solving
- Multitasking Under Pressure
- Adaptability & Flexibility
- Team Collaboration & Leadership
- Cultural Sensitivity
WORK EXPERIENCE
*Senior Restaurant Host | The Green Bistro, New York, NY*
June 2022 – Present
- Managed daily reservation system, accommodating an average of 250 guests per shift, ensuring smooth flow during peak hours.
- Supervised a team of 4 hosts, delegating tasks and providing training on guest service protocols and reservation software.
- Collaborated with front-of-house staff to optimize seating arrangements that increased table turnover rate by 15%.
- Implemented a digital waiting list system, reducing guest wait times by 20%.
Restaurant Host | Oceanview Seafood & Grill, Brooklyn, NY
September 2019 – May 2022
- Welcomed and seated approximately 200+ guests daily, consistently maintaining high customer satisfaction scores.
- Managed guest inquiries, reservations, and special requests with attention to detail to personalize guest experiences.
- Assisted in onboarding new hosts, developing training materials focused on brand standards and conflict resolution.
- Supported implementation of COVID-19 safety protocols, ensuring compliance and guest comfort during pandemic restrictions.
*Host & Front Desk Associate | Urban Eatery, Manhattan, NY*
June 2017 – August 2019
- Greeted guests promptly and courteously, facilitating smooth seating and waitlist management.
- Handled reservation system entries and modifications, minimizing double-bookings and seating delays.
- Provided concierge-style customer service, including order-taking for takeaway and assisting with event bookings.
EDUCATION
**Associate of Arts in Hospitality Management**
City College of New York, New York, NY
*Graduated 2017*
CERTIFICATIONS
- Certified Hospitality Supervisor (CHS) — American Hotel & Lodging Educational Institute, 2023
- Food Safety & Sanitation Certification — ServSafe, 2021
PROJECTS
**Digital Reservation Optimization Initiative**
Led a project to integrate new reservation management software at The Green Bistro, coordinating with IT vendors and staff training, resulting in a 25% efficiency boost in reservation handling and reduced guest wait times.
**Guest Experience Feedback Program**
Developed a feedback collection protocol for Oceanview Seafood & Grill, leading to a 10% increase in positive reviews on popular review platforms by addressing common guest concerns proactively.
LANGUAGES
- English (Native)
- Spanish (Conversational)
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