Saas Business Analyst

*Senior SaaS Business Analyst*

**CloudInnovate Solutions**, San Francisco, CA

July 2022 – Present

- Led the analysis and redesign of core SaaS modules, reducing client onboarding time by 30% via automation and streamlined workflows.

- Collaborated with product managers and development teams to define requirements for an AI-enabled analytics platform, leading to a 25% increase in customer engagement.

- Developed comprehensive dashboards and visual reports, enabling executive leadership to make data-driven decisions on feature prioritization and resource allocation.

- Spearheaded user acceptance testing (UAT) for new platform releases, ensuring disruptions were minimized and customer feedback was incorporated promptly.

*Business Analyst – SaaS Operations*

**NextGen Software Inc.**, New York, NY

April 2018 – June 2022

- Coordinated with sales, support, and engineering teams to identify pain points in the SaaS delivery pipeline, resulting in a 15% reduction in churn.

- Managed requirements for multi-tenant SaaS architecture updates, ensuring compliance with data security standards and improving scalability.

- Conducted market and customer research to identify new feature opportunities, leading to the successful launch of a client dashboard module that generated an additional $2M annually.

- Implemented SaaS KPIs using Power BI, providing weekly insights to improve platform uptime and client satisfaction.

*Junior Business Analyst*

**TechNova Corp**, Chicago, IL

June 2016 – March 2018

- Supported senior analysts in drafting detailed business requirement documents for cloud-based SaaS applications.

- Facilitated workshops with end-users and stakeholders, capturing needs that contributed to continuous platform improvements.

- Monitored SaaS platform performance metrics, assisting in diagnosing issues and recommending enhancements to reduce customer support tickets by 10%.

**Bachelor of Science in Business Administration**

University of Illinois, Urbana-Champaign

*Graduated: 2016*

- Certified Scrum Product Owner (CSPO) – Scrum Alliance, 2023

- AWS Certified Solutions Architect – Associate, 2022

- Certified Business Analysis Professional (CBAP) – IIBA, 2021

- **Project Management:** Jira, Confluence, Trello

- **Data & Analytics:** Tableau, Power BI, SQL, Snowflake

- **Development & Integration:** REST APIs, Postman, Terraform

- **Cloud Platforms:** AWS, Azure, GCP

- **Collaboration:** Slack, Microsoft Teams, Zoom

- English (Native)

- Spanish (Professional Working Proficiency)