Saas Operations Manager

**Bachelor of Science in Computer Science**

University of California, Berkeley

Graduated: 2016

- Certified SaaS Operations Manager (CSOM) — SaaSOps Institute, 2024

- AWS Certified Solutions Architect – Associate, 2023

- ITIL Foundation Certification, 2022

Automated Customer Onboarding Workflow

Designed a scalable, API-driven onboarding process integrated with Salesforce and the cloud platform, reducing manual tasks by 50% and accelerating time-to-value for new clients.

Real-time SaaS Performance Dashboard

Led the development of an executive dashboard utilizing Power BI and data pipelines, providing live insights into system health, user engagement, and revenue metrics, which informed strategic decisions.

- Cloud Platforms: AWS, Microsoft Azure

- Automation & Scripting: Python, Bash, Postman

- Monitoring & Logging: Datadog, New Relic, Splunk

- CI/CD: Jenkins, GitLab CI/CD

- CRM/ERP: Salesforce, NetSuite

- Data Visualization: Power BI, Tableau

- English (Native)

- Spanish (Professional Working Proficiency)

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