Hard Skills

- User Research & Usability Testing

- Wireframing & Prototyping (Figma, Sketch, Adobe XD)

- Interaction Design & Information Architecture

- Responsive & Mobile-First Design

- Accessibility Compliance (WCAG, Section 508)

- Data-Driven Design & A/B Testing

- SaaS Product Lifecycle Knowledge

Soft Skills

- Empathetic User Advocacy

- Cross-Functional Collaboration

- Agile & Scrum Methodologies

- Problem Solving & Critical Thinking

- Strong Communication & Presentation Skills

*Senior SaaS UX Designer*

**CloudStream Solutions**, San Francisco, CA

March 2022 – Present

- Led end-to-end redesign of the company’s flagship SaaS platform, increasing onboarding completion rates by 30% through streamlined onboarding flows and contextual onboarding tips.

- Conducted user research sessions and synthesized insights to inform feature prioritization, resulting in a 25% uplift in user satisfaction scores.

- Collaborated with product managers to implement data-driven iterative improvements, utilizing analytics tools like Mixpanel and Hotjar.

- Mentored junior designers, fostering a culture of continuous user-centered innovation.

*UX Designer*

**Skyline Software**, New York, NY

August 2017 – February 2022

- Designed scalable UI components and prototypes for a SaaS marketing automation tool used by 1,000+ clients globally.

- Facilitated remote usability testing, uncovering critical improvements that reduced user errors by 15%.

- Built interactive prototypes that helped secure stakeholder buy-in for key features, aligning design goals with business KPIs.

- Partnered with development teams to ensure accessibility compliance and responsive delivery across devices.

*Junior UX Designer*

**TechNova Inc.**, Austin, TX

June 2015 – July 2017

- Supported senior designers in creating wireframes and user journey maps for enterprise SaaS solutions.

- Conducted competitive analysis and user feedback collection which informed iterative design cycles.

- Developed detailed style guides contributing to consistency across multiple SaaS products.

**Bachelor of Arts in Human-Computer Interaction**

University of Texas at Austin, 2011 – 2015

- Nielsen Norman Group UX Certification, 2023

- Certified Scrum Product Owner (CSPO), 2022

- Accessibility Expert Certification (W3C), 2024

- **Customer Success Dashboard Redesign** – Developed a customizable dashboard that increased client onboarding efficiency by 40%, leveraging data visualization best practices.

- **AI-Powered Workflow Assistant** – Collaborated on design of embedded AI features that improved task completion accuracy and reduced support tickets by 20%.

- **Mobile SaaS App Launch** – Led mobile-first design strategy resulting in a 4.8-star app store rating and doubling active users within 6 months.

- Figma, Sketch, Adobe XD

- InVision, Axure RP

- Miro, MURAL (collaboration)

- Jira, Trello, Confluence

- HTML, CSS (basic understanding for collaboration)

- Analytics Tools: Mixpanel, Hotjar, Google Analytics

- English (Native)

- Spanish (Professional Working Proficiency)