Sales Agent

**Hard Skills:**

- Strategic Account Management

- SaaS & Cloud Software Sales

- CRM & Lead Generation Tools (Salesforce, HubSpot, LinkedIn Sales Navigator)

- Data Analytics & Sales Metrics

- Contract Negotiation & Closing

- Market Research & Competitive Analysis

**Soft Skills:**

- Excellent Communication & Negotiation

- Consultative Selling

- Relationship Building & Client Retention

- Adaptability & Problem-solving

- Time Management & Self-motivation

*Senior Sales Agent | Tech Innovators Inc., New York, NY*

June 2022 – Present

- Managed a portfolio of over 150 enterprise clients, consistently expanding account revenue by an average of 22% annually.

- Led discovery meetings and customized demo sessions that increased client onboarding success rate by 35%.

- Utilized predictive analytics to identify high-potential leads, resulting in an 18% increase in qualified opportunities.

- Collaborated with product teams to provide customer feedback, influencing development roadmaps for new SaaS features.

*Sales Executive | Digital Solutions Ltd., New York, NY*

March 2018 – May 2022

- Achieved 120% of annual sales quota for four consecutive years through targeted outreach campaigns and consultative sales methods.

- Spearheaded a digital marketing initiative that integrated AI-driven outreach tools and improved lead engagement by 40%.

- Conducted market segmentation analyses to tailor sales pitches, gaining access to new verticals including healthcare and education sectors.

- Mentored junior sales team members, resulting in improved team-wide closing rates and pipeline development.

*Business Development Associate | SmartTech Corp., Brooklyn, NY*

January 2015 – February 2018

- Supported senior sales staff in lead qualification, pipeline management, and proposal development for IoT solutions.

- Contributed to a 30% growth in regional sales by identifying underserved markets and establishing strategic partnerships.

- Organized product webinars and client workshops, increasing customer awareness and engagement levels.

**Bachelor of Science in Business Administration**

New York University, New York, NY

Graduated: 2014

- Certified Professional Sales Leader (CPSL) | Sales Management Association, 2024

- Salesforce Certified Sales Cloud Consultant | Salesforce, 2023

- Certified Digital Marketing Professional (CDMP) | Digital Marketing Institute, 2022

- **Revenue Optimization Initiative (2024):** Implemented an AI-powered CRM analytics platform that identified cross-sell opportunities across existing clients, boosting revenue by $2M within 6 months.

- **Client Loyalty Program Relaunch (2023):** Led cross-department collaboration to revamp the client retention strategy, increasing renewal rates by 15%.

- **Market Entry Strategy (2022):** Conducted competitive landscape analysis and developed targeted outreach plans to successfully penetrate the federal government tech sector, resulting in multi-million dollar contracts.

- English (Native)

- Spanish (Professional Working Proficiency)