Sales Operations Manager

**Hard Skills:**

- Sales Process Optimization

- CRM Platforms (Salesforce, HubSpot, Microsoft Dynamics)

- Data Analysis & Reporting (Tableau, Power BI)

- Sales Forecasting & Pipeline Management

- Revenue Trend Analysis

- SaaS Business Models

- Automation & Workflow Development

- Project Management (Agile, Scrum)

**Soft Skills:**

- Strategic Planning

- Leadership & Team Development

- Cross-functional Collaboration

- Communication & Stakeholder Management

- Problem-Solving & Critical Thinking

- Adaptability in Fast-Paced Environments

*Senior Sales Operations Manager*

*TechNova Solutions, New York, NY*

June 2022 – Present

- Led the redesign of the sales pipeline process, resulting in a 25% increase in deal closure rate within 12 months.

- Integrated an AI-driven CRM analytics platform, improving forecast accuracy by 20%.

- Managed a team of 8 sales analysts, developing KPIs and training programs that enhanced reporting efficiency by 30%.

- Collaborated with marketing to develop targeted lead generation strategies, increasing qualified leads by 40%.

- Implemented automated workflows for order processing and quote generation, reducing turnaround time by 35%.

*Sales Operations Specialist*

*InnovaTech Inc., San Francisco, CA*

March 2018 – May 2022

- Supported the sales team in refining CRM data quality, leading to more accurate forecasting and quota setting.

- Developed dashboards that provided real-time insights into sales performance, enabling proactive strategic adjustments.

- Coordinated sales enablement initiatives, including onboarding programs and training on new tools, improving onboarding efficiency by 50%.

- Automated manual reporting processes with Python scripts, saving 10+ hours weekly for the sales team.

*Sales Coordinator*

*BrightWave Technologies, Austin, TX*

January 2016 – February 2018

- Managed CRM entries and scheduled client meetings, ensuring 99% data integrity.

- Assisted in the rollout of a new sales enablement platform, contributing to a 15% uplift in team productivity during the first quarter.

- Supported the sales managers in preparing proposals and sales presentations for key clients.

**Bachelor of Business Administration**

University of Texas at Austin, Austin, TX

Graduated: 2015

- Certified Sales Operations Professional (CSOP) — Sales Operations Association, 2023

- Salesforce Certified Advanced Administrator — Salesforce, 2022

- Tableau Desktop Specialist — Tableau, 2021

AI-Driven Sales Forecasting Initiative

Led a cross-functional project to implement an AI-powered forecasting tool integrated with Salesforce, resulting in a 15% reduction in forecast variance and more accurate resource planning.

CRM Optimization Overhaul

Spearheaded a comprehensive CRM cleanup and custom workflow automation project, decreasing data entry errors by 40% and reducing onboarding time for new reps by 20%.

- English (Native)

- Spanish (Professional Working Proficiency)