Store Assistant Manager

*Store Assistant Manager | GreenMart Retail, New York, NY*

April 2022 – Present

- Spearheaded daily store operations, increasing sales by 18% year-over-year through targeted promotional campaigns and personalized customer engagement.

- Managed a team of 15 retail associates, implementing training modules that improved overall customer satisfaction scores by 12%.

- Led inventory accuracy initiatives using SAP Retail, reducing stock discrepancies by 25% within the first year.

- Introduced a digital scheduling system that improved shift coverage efficiency and reduced overtime costs by 10%.

- Collaborated with ecommerce teams to streamline online order fulfillment, resulting in a 20% uplift in click-and-collect sales.

*Assistant Store Manager | FreshPick Grocers, Brooklyn, NY*

June 2018 – March 2022

- Developed merchandising strategies that enhanced product visibility and boosted sales of seasonal items by 22%.

- Conducted regular stock audits and leveraged StockIQ to optimize replenishment cycles, decreasing out-of-stock incidents by 15%.

- Managed customer complaints and returns, maintaining a complaint resolution rate of 95%, to foster customer loyalty.

- Organized staff onboarding and ongoing training programs focusing on POS system updates and compliance standards.

*Sales Associate & Lead Support | MarketHub Supermarket, Queens, NY*

May 2016 – May 2018

- Delivered exceptional customer service, recognized as “Top Performer” six consecutive months.

- Assisted in inventory management and store layout planning during peak seasons, resulting in improved customer flow.

- Supported implementation of new POS software, reducing transaction times by 20%.

**Bachelor of Science in Business Administration**

New York University, New York, NY

Graduated: 2016

- Certified Retail Manager (CRM) | National Retail Federation | 2024

- Safe Food Handling Certification | OSHA | 2022

- **Digital Inventory Optimization Project** | GreenMart

Led cross-functional team to implement SAP Retail, resulting in real-time inventory tracking that reduced shrinkage by 20%.

- **Customer Experience Enhancement Initiative** | FreshPick

Developed a training module for staff focusing on personalized service, boosting repeat customer visits by 15%.

- English (Native)

- Spanish (Fluent)

*References available upon request.*