Territory Account Manager

Hard Skills

- Territory Planning & Expansion

- SaaS & Cloud Solutions Sales

- Client Relationship Management (CRM: Salesforce, HubSpot)

- Data Analysis & Market Intelligence

- Negotiation & Closing Strategies

- Proposal Development & Presentation

- Contract Management & Renewals

- Competitive Market Analysis

- Lead Generation & Qualification

Soft Skills

- Strategic Thinking

- Effective Communication

- Adaptability & Resilience

- Problem-Solving

- Team Collaboration

- Customer-Centric Approach

- Time Management & Prioritization

*Senior Territory Account Manager*

*TechWave Solutions, New York, NY*

June 2022 – Present

- Manage a portfolio of over 150 mid-market and enterprise clients in the Northeast region, generating annual revenue of $45M.

- Orchestrate targeted outreach campaigns, resulting in a 20% increase in territory sales year-over-year.

- Identify and pursue new prospects, expanding the territory footprint by 18% in 12 months.

- Collaborate with marketing and product teams to develop tailored solutions for key clients, improving customer retention by 12%.

- Analyze competitive landscape and market trends to adjust strategies, maintaining a 95% client satisfaction score.

*Account Manager – Software Sales*

*InnovateCloud Inc., Boston, MA*

August 2018 – May 2022

- Grew existing accounts and generated new leads across Massachusetts, Rhode Island, and New Hampshire.

- Achieved 125% of annual quota for three consecutive years, closing deals averaging $120K.

- Conducted product demos, tailored proposals, and negotiated contracts to close high-value deals.

- Developed robust account plans to nurture long-term relationships, leading to a 30% increase in upsell and cross-sell opportunities.

- Hosted quarterly webinars and workshops on cloud security and compliance, positioning as a trusted industry advisor.

Sales Representative

*BrightTech Solutions, Providence, RI*

July 2015 – July 2018

- Generated new business through cold calling, referral networking, and regional events.

- Onboarded 50+ new clients annually, increasing regional revenue by 40%.

- Provided post-sales support, ensuring smooth implementation and user adoption.

- Collaborated with product teams to gather customer feedback, influencing new feature development.

**Bachelor of Science in Business Administration**

University of Rhode Island, Kingston, RI

*Graduated May 2015*

- Salesforce Certified Sales Cloud Consultant, 2023

- Certified Professional Sales Leader (CPSL), 2024

- HubSpot Inbound Sales Certification, 2022

Market Penetration Strategy for Healthcare Sector

- Led a cross-functional team to develop tailored SaaS solutions targeting healthcare providers, resulting in 25 new hospital client conversions within 12 months.

Customer Success Program Launch

- Initiated and managed a proactive customer success outreach, reducing churn rate by 15% and increasing upsell opportunities.

- CRM: Salesforce, HubSpot

- Data Analysis: Tableau, Power BI

- Communication & Collaboration: Slack, Zoom, Microsoft Teams

- Proposal & Document Automation: PandaDoc, Adobe Sign

- English (Native)

- Spanish (Proficient)