Ticket Seller
Professional ATS-optimized resume template for Ticket Seller positions
Professional Title
Email: example@email.com | Phone: (123) 456-7890
PROFESSIONAL SUMMARY
Dedicated ticketing professional with over 6 years of experience driving seamless sales operations for entertainment venues, sports arenas, and transportation services. Adept at managing high-volume ticket transactions, utilizing advanced POS systems, and delivering exceptional customer experiences. Expertise in event management integration, digital ticket distribution, and conflict resolution. Known for maintaining accuracy under pressure and fostering positive client interactions to boost repeat business and revenue.
SKILLS
Hard Skills
- Advanced Ticketing Systems (Eventbrite, Ticketmaster, Vendini)
- Digital and Mobile Ticket Distribution
- POS and Cash Management
- Venue Access Control & Security Protocols
- Data Entry & Reconciliation
- CRM and Customer Data Management
- Inventory Tracking & Replenishment
- Event Coordination & Logistics
Soft Skills
- Customer Service & Relationship Building
- Conflict Resolution & Problem Solving
- Attention to Detail & Accuracy
- Multitasking & Time Management
- Communication & Team Collaboration
- Adaptability in Fast-Paced Environments
WORK EXPERIENCE
*Senior Ticketing Associate*
Sunshine Arena, New York, NY
March 2022 – Present
- Managed daily ticket sales for concerts, sporting events, and festivals, processing over 1,000 transactions weekly with 99.9% accuracy.
- Implemented a digital ticketing solution that reduced paper use by 30% and improved entry times by 15%.
- Trained and mentored 4 junior staff members on POS systems, customer communication, and conflict resolution.
- Collaborated with event organizers to optimize ticket inventory and provide real-time sales analytics, resulting in a 12% increase in upsell opportunities.
*Ticketing Coordinator*
Grandview Transportation Co., Jersey City, NJ
June 2018 – February 2022
- Facilitated ticket sales for daily commuter routes, handling cash, card, and contactless payments with high accuracy.
- Developed customer service protocols that reduced complaint resolution time from 15 to 5 minutes.
- Coordinated with security and operations teams to manage venue access and troubleshoot entry issues during peak hours.
- Led the transition to e-ticketing, increasing mobile ticket uptake from 25% to 70% within one year.
*Ticket Sales Associate*
City Park Events, Brooklyn, NY
August 2016 – May 2018
- Supported on-site ticket sales and entry for seasonal events and festivals, processing extensive voluminous crowds during peak periods.
- Delivered personalized customer assistance, boosting satisfaction scores and enhancing repeat sales.
- Managed inventory and cash flows during shift handovers, ensuring compliance with financial policies.
EDUCATION
**Bachelor of Arts in Hospitality & Tourism Management**
*New York University, New York, NY*
*Graduated: May 2016*
CERTIFICATIONS
- Certified Ticketing Associate (CTA) – Ticketing Institute, 2024
- Customer Service Excellence Certification – Coursera, 2023
- First Aid & Crowd Management Certification – Red Cross, 2022
PROJECTS
- **Automation of Ticket Reconciliation Process**
Developed a semi-automated system integrating POS data with inventory databases, reducing reconciliation time by 40%.
- **Mobile Ticket Platform Deployment**
Led a project team to implement a new digital ticket distribution system that increased mobile ticket sales and customer engagement metrics.
TOOLS & TECHNOLOGIES
- Event Management Software: Ticketmaster, Vendini, Eventbrite
- POS Hardware & Software: Square, Clover, Ingenico terminals
- CRM: Salesforce, Zoho CRM
- Data Analytics: Tableau, Excel Power BI integrations
- Mobile Payment Solutions: Apple Pay, Google Pay, Samsung Pay
LANGUAGES
- English (Native)
- Spanish (Fluent)
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