Transportation Dispatcher
Professional ATS-optimized resume template for Transportation Dispatcher positions
Professional Title
Email: johndoe@email.com | Phone: (123) 456-7890 | LinkedIn: linkedin.com/in/johndoe | Location: Kansas City, MO
PROFESSIONAL SUMMARY
Operationally driven Transportation Dispatcher with over 6 years of experience coordinating logistics for logistics firms, retail chains, and freight carriers. Adept at optimizing routes, managing driver schedules, and leveraging advanced dispatching software to ensure on-time deliveries. Skilled in real-time problem resolution and maintaining compliance with transportation regulations. Known for fostering collaborative team environments and delivering superior customer service in fast-paced environments.
SKILLS
**Hard Skills**
- Route Planning & Optimization
- Fleet Management Software (e.g., Transico, KeepTruckin, Samsara)
- Regulatory Compliance (FMCSA, DOT)
- GPS & Telematics Systems
- Data Analysis & Reporting (Excel, Power BI)
- Incident Management & Safety Protocols
**Soft Skills**
- Excellent Communication & Listening
- Problem-Solving Under Pressure
- Time Management & Multitasking
- Strong Organizational Skills
- Customer Service Orientation
WORK EXPERIENCE
*Senior Transportation Dispatcher*
XYZ Logistics — Kansas City, MO
_June 2022 – Present_
- Coordinated daily dispatch operations for a fleet of 120+ trucks, improving route efficiency by 15% using dynamic routing software.
- Reduced delivery delays by 20% through proactive driver communication and contingency planning on high-traffic routes.
- Implemented real-time tracking systems, enhancing visibility for clients and internal teams, leading to improved customer satisfaction scores by 12%.
- Managed compliance documentation, oversaw safety drills, and tracked driver hours to ensure adherence to FMCSA regulations.
*Transportation Coordinator*
ABC Freight Services — Kansas City, MO
_August 2018 – May 2022_
- Scheduled and assigned over 200 daily dispatches across regional and national routes.
- Developed a routing algorithm that decreased fuel consumption by 8% and reduced overall operational costs.
- Liaised between drivers, clients, and warehouse personnel to facilitate seamless freight movement.
- Conducted training sessions for new dispatch staff on safety policies and software tools, improving team onboarding efficiency.
Assistant Dispatcher
FastTrack Shipping — Independence, MO
_January 2017 – July 2018_
- Supported senior dispatchers in tracking shipments and updating delivery schedules.
- Ensured accurate documentation and records for all incoming and outgoing freight.
- Responded swiftly to driver and customer inquiries, resolving issues to maintain scheduled delivery timelines.
EDUCATION
**Bachelor of Science in Supply Chain Management**
University of Missouri, Columbia — Graduated 2016
CERTIFICATIONS
- Certified Transportation Professional (CTP) — 2024
- FMCSA Compliance Certification — 2023
- First Aid & CPR Certified — 2023
PROJECTS
**Route Optimization Initiative**
Led a cross-departmental project integrating real-time telematics data with route planning software, reducing average delivery times by 12% during peak hours. The project earned a company-wide efficiency award in 2024.
**Driver Safety Program Enhancement**
Developed a driver feedback and safety monitoring system that increased compliance with safety standards by 15%, contributing to a safer fleet environment and lower accident rates.
TOOLS & TECHNOLOGIES
- Transico Dispatch Software
- KeepTruckin Telematics
- Samsara Fleet Management
- Microsoft Office Suite & Power BI
- GPS Tracking Solutions
- Tableau
LANGUAGES
- English (Native)
- Spanish (Professional Working Proficiency)
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