Hard Skills

- **NLP Modeling & Frameworks:** Transformer architectures (BERT, GPT-4, RoBERTa), LSTM, Word2Vec, FastText

- **Data Processing:** Python, Pandas, NumPy, SQL, Elasticsearch

- **Deep Learning:** PyTorch, TensorFlow, Hugging Face Transformers

- **Deployment & MLOps:** Docker, Kubernetes, CI/CD pipelines, AWS SageMaker, Kubernetes

- **Text Analytics:** Sentiment Analysis, Named Entity Recognition, Intent Classification, Topic Modeling

- **Chatbot Development:** Rasa, Dialogflow, BotPress

- **Data Visualization:** Tableau, Power BI

Soft Skills

- Cross-functional collaboration

- Problem-solving and creative thinking

- Agile methodologies and iterative development

- Strong communication skills for technical and non-technical audiences

*Senior NLP Engineer*

*RetailVision Solutions, San Francisco, CA*

June 2022 – Present

- Led development of an AI-powered conversational platform enabling real-time personalized shopping assistance across web and mobile channels, increasing conversions by 15%.

- Implemented advanced sentiment and intent analysis models to capture customer feedback, resulting in actionable insights that improved product recommendations.

- Collaborated with data engineers and product managers to deploy scalable NLP pipelines on AWS, reducing processing latency by 30%.

- Developed multilingual NLP models to support regional retail markets, achieving 92% accuracy in customer query understanding.

NLP Data Scientist

*ShopSmart Analytics, New York, NY*

March 2018 – May 2022

- Designed and trained intent classification and entity recognition models to power a virtual shopping assistant with 89% accuracy.

- Automated review sentiment analysis workflow, enabling automated customer satisfaction reporting that reduced manual efforts by 45%.

- Led a team to deploy a dynamic product categorization system using transformer-based embeddings, decreasing misclassification rate by 22%.

- Pioneered the use of contextual embeddings to personalize product recommendations, boosting average basket size by 8%.

**Master of Science in Computer Science**

University of California, Berkeley, CA

Graduated: 2017

**Bachelor of Science in Computational Linguistics**

University of Texas at Austin, TX

Graduated: 2015

- **Deep Learning Specialization**, Coursera – 2020

- **Applied NLP with Transformers**, DataCamp – 2021

- **AWS Certified Machine Learning – Specialty**, Amazon Web Services – 2022

- **Retail Chatbot Suite:** Developed an end-to-end multilingual chatbot supporting over 10,000 daily interactions, integrating dialog management and sentiment-driven responses.

- **Customer Feedback Analysis Dashboard:** Built a real-time visualization tool that utilizes NLP sentiment analysis and topic detection to monitor customer satisfaction across channels, adopted by the customer insights team.

- **Personalized Promotions Engine:** Crafted a recommendation system leveraging transformer embeddings to tailor discounts based on user browsing and purchase history, increasing engagement metrics.

- Python, SQL, Bash

- PyTorch, TensorFlow, Hugging Face Transformers

- Rasa, Dialogflow, BotPress

- Docker, Kubernetes, AWS (SageMaker, Lambda, S3)

- Elasticsearch, Kibana

- Tableau, Power BI

- English (Native)

- Spanish (Proficient)