Retail Product Manager

- **Product Lifecycle Management**

- **Market & Consumer Research**

- **Data Analytics & KPI Tracking**

- **Agile & Scrum Methodologies**

- **Customer Experience Optimization**

- **Cross-Functional Collaboration**

- **E-commerce & Omnichannel Strategies**

- **UX/UI Fundamentals**

- **Vendor & Stakeholder Negotiation**

- **Change Management & Innovation**

*Senior Retail Product Manager*

**ABC Retail Corp**, New York, NY

_August 2022 – Present_

- Led a team of 10 product specialists to develop a new AI-driven recommendation engine, increasing online conversion rates by 15% within six months.

- Spearheaded the integration of augmented reality tools in mobile shopping apps, resulting in a 20% uplift in customer engagement and average session time.

- Collaborated with merchandising and marketing teams to create seamless omnichannel product launches, boosting seasonal revenue by 18%.

- Utilized analytics platforms like Tableau and Looker to monitor KPIs and refine product features based on shopper feedback and purchasing data.

*Retail Product Manager*

**XYZ Fashion & Home**, San Francisco, CA

_June 2017 – July 2022_

- Managed the end-to-end lifecycle of the company's private label apparel line, achieving a 30% sales increase year-over-year through targeted product repositioning.

- Implemented a new inventory management system that reduced stockouts by 25% and improved replenishment efficiency.

- Conducted in-depth shopper segmentation studies to launch tailored marketing campaigns, resulting in a 12% lift in repeat purchases.

- Partnered with tech vendors to develop an AI-powered chat assistant for online support, improving customer satisfaction ratings by 10%.

*Associate Product Manager*

**Retail Innovators Inc.**, Chicago, IL

_August 2014 – May 2017_

- Supported the rollout of a mobile loyalty app used by over 2 million customers, increasing app engagement by 40%.

- Conducted competitive analysis and customer surveys to influence the rebranding of the retailer’s digital storefront.

- Coordinated quarterly product updates, ensuring alignment with logistics and supply chain teams.

**Bachelor of Science in Business Administration**

University of Illinois Urbana-Champaign, Urbana, IL

_Graduated May 2014_

- Certified Scrum Product Owner (CSPO) — Scrum Alliance, 2023

- Data Analytics for Business — Coursera, 2021

- UX Design Fundamentals — Nielsen Norman Group, 2022

OmniChannel Loyalty Program Revamp

Led a cross-functional team to overhaul the loyalty rewards system, integrating mobile app and in-store points redemption. Increased customer retention by 14% over 12 months.

AI Personalization Pilot

Directed a pilot project implementing machine learning algorithms to personalize product recommendations. Achieved a 22% increase in average basket size and received positive customer feedback on relevancy.

- Jira & Confluence

- Tableau & Power BI

- SQL & Python (basic)

- SAP & Oracle Retail ERP Systems

- Shopify & Magento

- Google Analytics & Adobe Analytics

- English (Native)

- Spanish (Professional Working Proficiency)