Retail Technical Product Manager

Hard Skills

- Product Lifecycle Management (PLM)

- Data analytics & Business Intelligence (Tableau, Power BI)

- AI & Machine Learning integrations

- IoT inventory management systems

- API development & Integration

- Cloud platforms: AWS, Azure

- Agile & Scrum methodologies

- UX/UI best practices

Soft Skills

- Cross-functional team leadership

- Strategic planning & stakeholder management

- Customer-centric design thinking

- Problem-solving & critical thinking

- Data-driven decision making

- Change management

*Senior Product Manager – Retail Technology*

*XYZ Retail Chains, New York, NY*

June 2021 – Present

- Led the development and launch of a AI-driven personalization engine that increased online conversion rates by 15% and mobile app engagement by 20%.

- Managed a team of 12 engineers, data scientists, and user experience designers to deliver scalable point-of-sale (POS) integrations with cloud-based inventory solutions, reducing stock discrepancies by 25%.

- Collaborated with marketing and merchandising teams to roll out a loyalty app feature utilizing biometric authentication and instant couponing, resulting in a 10% boost in repeat customers.

- Instituted an agile roadmap process, decreasing time-to-market for new features by 30%.

*Technical Product Manager – Omnichannel Retail Solutions*

*ABC E-Commerce & Brick-and-Mortar, San Francisco, CA*

March 2018 – May 2021

- Spearheaded the integration of IoT sensors and RFID technologies for real-time inventory tracking across 50 store locations, reducing stockouts and overstock by 18%.

- Developed a mobile-first order pickup and curbside delivery platform, increasing remote order fulfillment capacity by 40%.

- Drove the strategic adoption of machine learning models for demand forecasting, resulting in more accurate stock replenishment and a 12% decrease in obsolete inventory.

- Coordinated with IT and store operations for seamless deployment of contactless payment solutions aligned with RFID-enabled checkout systems.

*Retail Systems Analyst – Point of Sale & CRM*

*RetailCorp Inc., Chicago, IL*

January 2015 – February 2018

- Managed system upgrades and integrations for POS, CRM, and loyalty programs, facilitating a unified customer view across online and offline channels.

- Conducted user research and usability testing to optimize checkout flows, improving transaction speed by 8%.

- Supported the migration to a cloud-based customer data platform, improving data accessibility and analytics capabilities.

**Bachelor of Science in Information Systems Management**

University of Illinois, Urbana-Champaign | 2010 – 2014

- Certified Scrum Product Owner (CSPO) – 2019

- AWS Certified Solutions Architect – Associate, 2022

- AI & Data Science in Retail Certification – DataCamp, 2024

Personalized Shopping Assistant

- Developed an AI-powered chatbot integrated into the mobile app that offers tailored product recommendations based on browsing history, purchase patterns, and AI-driven insights, increasing add-on sales by 22%.

IoT-Enabled Inventory Dashboard

- Created a real-time dashboard utilizing IoT sensor data and AWS IoT Core to monitor and manage stock levels across multiple locations, reducing manual inventory checks by 35%.

- English (Native)

- Spanish (Fluent)