Site Reliability Engineer in Retail

Hard Skills

- Cloud Platforms: AWS (ECS, Lambda, S3, CloudWatch), Azure

- Containerization & Orchestration: Kubernetes, Docker

- Infrastructure as Code: Terraform, CloudFormation

- Monitoring & Observability: Prometheus, Grafana, ELK Stack

- CI/CD Pipelines: Jenkins, GitLab CI, Argo CD

- Scripting & Automation: Python, Bash, Go

- Database Management: Cassandra, Redis, RDS

- Network & Security: Load Balancing, CDN, WAF

Soft Skills

- Problem Solving & Critical Thinking

- Cross-Functional Collaboration

- Incident Management & Troubleshooting

- Agile & Scrum Methodologies

- Documentation & Knowledge Sharing

- Customer-Centric Approach

*Senior Site Reliability Engineer*

*Retail Giants Inc., New York, NY*

June 2022 – Present

- Led SRE initiatives to migrate core retail platform to a serverless architecture on AWS, reducing downtime by 40% and improving deployment speed.

- Implemented automated incident response workflows with PagerDuty and Graphana alerts, decreasing mean time to recovery (MTTR) by 25%.

- Managed a team of 4 SREs in optimizing resource utilization, resulting in a 30% cost reduction on cloud infrastructure.

- Collaborated with development teams to enforce best practices for CI/CD, resulting in faster feature rollouts and reduced rollback incidents.

*Site Reliability Engineer*

*RetailTech Solutions, Chicago, IL*

August 2018 – May 2022

- Designed and maintained Kubernetes clusters supporting 20+ microservices, maintaining 99.99% uptime.

- Developed automated deployment pipelines integrating Jenkins and Docker, enabling nightly releases without manual intervention.

- Conducted capacity planning and performance tuning, ensuring seamless scale during peak holiday shopping events.

- Led on-call rotations and incident investigations, reducing incident resolution time from hours to minutes.

*DevOps Engineer (Early Career)*

*FastRetail Co., New York, NY*

January 2016 – July 2018

- Built monitoring dashboards using Prometheus and Grafana for critical retail transaction services.

- Implemented security enhancements including WAF rules and network segmentation to meet PCI compliance requirements.

- Automated infrastructure provisioning with Terraform, decreasing setup time for new environments by 50%.

**Bachelor of Science in Computer Science**

University of Illinois Urbana-Champaign

*Graduated: 2015*

- AWS Certified Solutions Architect – Associate

- Certified Kubernetes Administrator (CKA)

- Google Cloud Professional DevOps Engineer (Optional)

- **Retail Platform Resilience Enhancement:** Architected a multi-region deployment strategy using AWS Route 53 and CloudFront, ensuring zero-downtime during regional outages.

- **Real-Time Monitoring System:** Developed a scalable telemetry system with Prometheus and Grafana that provided actionable insights during high-traffic sales events, leading to proactive issue resolution.

- **Automation of Incident Response:** Created Python-based automation scripts that analyzed logs and executed remedial actions, reducing manual intervention during outages.

- AWS, Azure, GCP

- Kubernetes, Docker

- Terraform, CloudFormation

- Jenkins, GitLab CI, Argo CD

- Prometheus, Grafana, ELK Stack

- Python, Bash, Go

- Cassandra, Redis, RDS

- English (Fluent)

- Spanish (Professional Working Proficiency)